People first.

I’m not sure this person, if they read this, would know I learned it from them. I think that’s because they do this naturally, and they do it so well it can’t help be a lesson to others, even if not intended that way.

Every phone call, every meeting, every personal interaction started personally. Not small talk, but genuine personal interest. We’re all people, before we’re staff – and want to be acknowledged and valued. A sincere ‘thank you’ goes a long way. Knowing I’m a bit stressed, and giving me some room, means so much.

Treat others as you want to be treated. I’m yet to find an exception to this golden rule.

The rest of my 10 Boss Lessons are here.